Choosing and Managing Your Plan

GetSale runs on a simple tiered subscription: Free, Basic, Standard, and Unlimited. You can compare plans, switch between monthly and annual billing, upgrade or downgrade, and apply a promo code — all from the Plans page in the app, without contacting support.

This article covers:

• What each plan unlocks

• Monthly vs. annual billing, and switching intervals

• How to upgrade or downgrade

• Applying a promo code

• What happens to your free trial when you change plans

• Why you might see a "consider upgrading" banner

Note: If your store was on GetSale before flat-rate plans launched, you may still be on our legacy usage-based billing and see a different Plans screen. Everything below applies to the standard subscription plans; contact support if you'd like to move over to a flat-rate plan.

Comparing plans

Open GetSale → Plans from your Shopify admin to see all four plans side by side.

A few things worth knowing as you compare:

• The "variants discounted at once" number is the one that trips people up. It's not a limit on your total catalog size — it's how many variants a single discount can touch. If you run storewide sales, this needs to cover your entire variant count (see The variant-limit upgrade warning below).

• Quantity Breaks itself is available on every plan, including Free. What changes as you move up is how many tiers you can build per discount (5 on Free/Basic/Standard, 10 on Unlimited) and whether you can use the customizable or mix-and-match widget styles (Standard and Unlimited only).

• Each plan includes everything in the tier below it — Standard includes all of Basic's features, and Unlimited includes all of Standard's.

Monthly vs. annual billing

At the top of the Plans page is a Monthly / Annual toggle. Switching it doesn't change your plan by itself — it changes which price and billing interval you'll be charged if you select a plan.

• Annual billing is discounted to roughly 2 months free compared to paying monthly for a year (for example, Basic is $9.99/mo but $99.90/yr — about $8.33/mo).

• The toggle defaults to whatever interval your current subscription is on, so returning to the page won't reset your selection.

• Prices update live under each plan card as you flip the toggle, including the monthly-equivalent rate for annual plans.

Switching intervals on your current plan

If you're already subscribed to a plan and just want to change monthly ↔ annual (without changing tiers):

1. Go to GetSale → Plans.

2. Toggle to the interval you want (Monthly or Annual).

3. On your current plan's card, the button will now read Switch to Annual or Switch to Monthly instead of "Cancel Plan."

4. Click it and approve the new charge in Shopify when prompted.

Switching intervals creates a new Shopify billing charge at the new interval's price — Shopify will ask you to approve it, and it replaces your current subscription automatically once approved.

Upgrading or downgrading your plan

1. Go to GetSale → Plans.

2. Set the Monthly/Annual toggle to whichever interval you want to be billed at.

3. Find the plan you want and click Select Plan (or Upgrade/the plan's action button).

4. You'll be redirected to Shopify to approve the new recurring charge.

5. After approving, you're returned to GetSale on the new plan.

A few notes on how this behaves:

• Moving between any two paid tiers — Basic, Standard, or Unlimited, in either direction — works the same way: it's a new Shopify charge that replaces the old one once you approve it.

• There's no partial refund or credit carried over from the plan you're leaving; the new plan's billing cycle starts fresh from the approval date.

• Downgrading to Free doesn't go through Shopify's charge approval screen — it cancels your active subscription immediately and drops you to Free. GetSale asks you to confirm this first, since you'll lose access to paid features. Your discount and settings data isn't deleted — everything stays saved for if you resubscribe later. If you're just pausing, cancelling to Free is a better option than uninstalling the app.

Applying a promo/discount code

If you have a promo code (from a GetSale email, an offer, or support), you can apply it on the Plans page:

1. Open the Plans page using the link provided with your promo code, or add ?promo=true to the end of your Plans page URL to reveal the discount code field.

2. Enter the code and click Apply.

3. If it's valid, you'll see a confirmation toast and the discounted price will replace the regular price on the plan card it applies to.

4. Select that plan as usual — the discount carries through to the checkout charge automatically.

Keep in mind:

• Each code is tied to one specific plan and billing interval (for example, "Standard Annual" only). If you don't see a discount reflected on the plan/interval you want, the code likely doesn't apply to that combination — check both the plan tier and the Monthly/Annual toggle.

• Codes can be expired or have a usage limit; either will show as "Invalid or expired discount code."

• Some codes are temporary (a percentage off for a limited number of billing cycles, after which you're billed the normal price), while others are a permanent reduction to your recurring price. The applied price shown on the plan card reflects what you'll actually be charged.

What happens to your free trial when you switch plans

New subscribers get a free trial (a few days) on their first paid plan. What happens to that trial depends on where you are in it when you make a change:

• Mid-trial, switching to a different paid plan: GetSale shows a dialog — "Continue your free trial on a new plan"* — telling you exactly how many trial days you have left. Confirming carries those remaining days over to the new plan; you won't be charged (or re-charged) until the trial actually ends.

• On Free, or your trial already ended: Selecting a paid plan shows the number of trial days available (if any) right on the button, e.g. "5 days Free trial available." If you've never had a subscription, or it's been more than 30 days since a previous trial ended and you're currently on Free, you're eligible for a fresh trial. If you used a trial more recently than that, the new plan starts billing immediately with no additional trial.

The variant-limit upgrade warning

If you see an info banner on the Plans page saying something like "It appears your store has a total of [N] variants... consider upgrading to [Plan]", here's what's triggering it:

GetSale checks your store's total variant count against your current plan's "variants discounted at once" limit (75 / 500 / 1,500). If your catalog has more variants than your plan allows in a single discount, you won't be able to run a true storewide sale — some variants would be left out.

The banner:

• Recommends the cheapest plan whose limit covers your full variant count.

• Only appears if you're under-provisioned for your current catalog size — it disappears once you're on a plan (or Unlimited) that covers everything.

• Doesn't appear for Unlimited plans or for grandfathered/lifetime-access accounts, since there's no variant cap to hit.

If you don't run storewide sales and only ever discount a subset of products, you can safely ignore this banner and stay on your current plan.

Troubleshooting & FAQ

I clicked a plan and nothing happened / no Shopify approval screen appeared. Check whether you have an active free trial in progress — a confirmation dialog may be waiting for you to confirm carrying your trial over before it proceeds to Shopify.

Why can't I click any plan buttons? If your account has lifetime/grandfathered access to Unlimited, plan changes are disabled — you're already on full access at no cost and don't need to select anything.

I applied a discount code but the price didn't change. The code is scoped to one plan and billing interval. Double check you're looking at the exact plan tier and Monthly/Annual toggle state the code was issued for.

Will I get a refund if I downgrade partway through my billing cycle? No — plan changes (including downgrades between paid tiers) start a new billing cycle at approval time rather than prorating or refunding the plan you're leaving. Cancelling to Free stops future charges but doesn't refund the current cycle.

Does cancelling my subscription delete my discounts and settings? No. Cancelling moves you to the Free plan; your existing discounts, timers, and settings remain saved (though anything beyond the Free plan's limits, like discounts above 75 variants, will stop applying storewide until you upgrade again).