Troubleshooting

Cancel Sale & Bulk Discounts Subscription

Safely cancel your GetSale subscription without issues.

How to Interpret Logs and Errors

Learn to navigate logs and understand common error types.

Show Compare at Prices in the EU

Enable compare at prices for European territories in Shopify.

Troubleshoot Price Issues

Identify and resolve price-related discount issues in Sale & Bulk Discounts.

Targeting tags as an alternative to collections

If you notice that not all products in your collection are being discounted and have not seen it fixed by restarting the discount, consider trying this alternative approach. We created this workaround after a one time Shopify bug that occurred in August 2024 where collections were not being sent to us properly, but this solution may prove useful if something similar happens again.

Using the Logs Page to Review Discount Runs

Read the Logs page: tabs, search, per-run price tables, the tags modal, and what per-variant errors mean.